Dr. Jacobson is Assistant Professor at Towson University in the Family Studies Department. In addition to teaching, Dr. Jacobson provides clinical social work services through Counseling Centers of Maryland. She is also a Senior Researcher for MASI Research Consultants, Inc. an international consulting firm specializing on the evaluation of employee assistance and work/life programs.

Prior to teaching full-time, Dr. Jacobson provided employee assistance services to NASA, Goddard Space Flight Center, where she was recognized with several awards for her service.

She is currently co-chair of the Employee Assistance Professional Association (EAPA) Subcommittee on Workplace Disaster Preparedness and Response.

Dr. Jacobson often presents her work at professional conferences and has published several research articles on topics including: crisis intervention, suicide, and employee assistance programs.